Service Level Agreement (SLA)

SLA for GIT2.0

 

Requests, problem reports or inquiries can be made through the product’s online form or through our email address contact@pathfinding.com.ar. Emails will be referred to our company’s Technical Support management system.
 

SLA for FBA Toolkit

 

The following are the time limits that Pathfinding commits to respect in case of a complaint and/or inquiry from users of FBA Toolkit. The complaints and/or inquiries will be received through email at support@fbatoolkit.com and they will be referred to our Technical Support’s management system.

(*) In case more time is required for a solution, you will be provided with the expected solution date.