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Service Level Agreement (SLA)

SLA for GIT2.0


Requests, problem reports or inquiries can be made through the product’s online form or through our email address Emails will be referred to our company’s Technical Support management system.

SLA for FBA Toolkit


The following are the time limits that Pathfinding commits to respect in case of a complaint and/or inquiry from users of FBA Toolkit. The complaints and/or inquiries will be received through email at and they will be referred to our Technical Support’s management system.

(*) In case more time is required for a solution, you will be provided with the expected solution date.

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